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Policy/FAQS
Registration and Cancellation
All group
Tours
and Lessons have a maximum of 6 to 1 client to guide ratio. For this reason
we have a strict reservation and cancellation policy. A deposit of 50% is
due upon registration. The deposit can be refunded up to 2 weeks prior to
the trip/lesson. Cancellation within 2 weeks will forfeit the deposit,
however you may reschedule.
We try
very hard not to cancel our programs. We run our tours and lessons in most
weather conditions. Electrical storms and high winds give us more
problems. If we need to cancel of course we will refund your deposit. It
is important that the phone number you leave us is where you can be reached
in the case that we do need to cancel a trip or lesson.
Guides
and Instructors
All of
our head guides and instructors are BCU or ACA certified. They are also
certified in CPR and First Aid. Every guide carries safety gear minimally
including: Two way Radio, First Aid Kit, Towing systems, Emergency water,
food and spare clothing and paddles and a Repair Kit. For some lessons and
tours the gear is more extensive.
Children
Most of
our tours are for 16 and above. We do have several programs that cater to
or include children. These are the Town Cove Tour, Kids in Kayaks and the
Young Adult lessons. If you wish to plan an outing with young children
please contact us perhaps a private tour is the way to go.
Clothing
and Footwear:
We do not
have a set policy on clothing. We do offer some guidelines. It is best to
wear clothing of the fast drying/wicking type that can keep you warm when
wet and dry quickly. You can expect to get wet from splash over and paddle
dripping. In the spring and fall the water can be very cold as well as the
air. In these seasons cotton clothing is not recommended as it will not
keep you warm when wet nor dry quickly and hypothermia can be a real
possibility.
Footwear
should be protective and able to be worn in the water. Your feet will most
likely get your feet wet entering and exiting the kayak. Any type of water
sandal is fine, flip-flops are not appropriate. You should also bring a
protective hat, sunglasses a wind breaker if conditions warrant, and
sunscreen
Some
lessons require sturdy footwear and appropriate clothing such as water
safety and surf zone. For these sessions you may want to bring a change of
clothes.
Restrooms
There are
porti-potties available at out facility. Some of the tour locations have
restroom at the starting point but not all. The 2 hour tours do no include
a break. The longer tours we try to stop at least once for a bio-break.
Please be aware there will most likely not be facilities available where we
stop.
Lunch/Snacks
Tours
and lessons do not include lunch. Fell free to bring a snack along on any
tour or lesson. On longer tours and lessons we will let you know if you
should bring a lunch. Always bring water.
Alcoholic
Beverages
We do not
allow alcohol on any of our tours or lessons. This includes private tours.
This policy also extends to our Kayak Rentals. |
